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Monopolistic Practices of Touch ‘n Go: Consumer or Competition Issue?

The complaint from the Federation of Malaysian Consumers Association (“FOMCA”) on Touch ‘n Go’s (“TnG”) monopolistic abuses on consumers and the response from Malaysia Competition Commission (“MyCC”) reveal confusion among consumers about the jurisdiction over consumer protection issues in Malaysia. Although competition policy and consumer policy have different approaches to the market, they share a common goal of enhancing consumer welfare.

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